Terms and Conditions (T&C) for the Online Shop www.fiwiko.de
1. Scope of Application
1.1 These Terms and Conditions (T&C) apply to all orders placed by customers via the online shop www.fiwiko.de.
1.2 Customers can be consumers or businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB). A business is any natural or legal person or legal partnership that, when entering into a legal transaction, acts in the exercise of its trade, business, or profession (§ 14 BGB).
2. Contracting Party and Contact
The purchase contract is concluded with:
Fiwiko
Owner: Mariusz Sosinski
Carlo-Mierendorff-Str. 40
34132 Kassel, Germany
Email: info@fiwiko.de
Phone: +49 17620025870
3. Conclusion of Contract
3.1 The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
3.2 By clicking the "Buy Now" button, you place a binding order for the items in your shopping cart.
3.3 The contract is concluded when we accept your order by sending an order confirmation email or by shipping the goods ordered.
4. Prices and Payment Terms
4.1 All prices on our website are stated in euros and include the statutory value-added tax (VAT).
4.2 Any additional shipping costs will be clearly indicated during the ordering process.
4.3 The following payment methods are available:
- Credit Card (Visa, Mastercard, etc.)
- PayPal
- Klarna:
- Pay Later
- Pay in Installments
- Instant Payment
- Sofortüberweisung
- Bank Transfer (Prepayment)
Notes on Klarna
4.4 If you choose Klarna as your payment method, the payment processing will be handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The use of Klarna requires a credit check. For further information, refer to Klarna's Terms and Conditions and Privacy Policy at www.klarna.com.
5. Delivery and Shipping Conditions
5.1 We deliver exclusively to addresses within Germany and the EU.
5.2 The estimated delivery times are:
- Within Germany: 1-3 business days
- Within the EU: 3-7 business days
5.3 If certain items are not available, we will inform you promptly via email.
5.4 Shipping costs will be clearly displayed during the ordering process. Free shipping is offered for orders exceeding specific amounts: - Free shipping within Germany for orders over €70.
- Free shipping within the EU for orders over €99.
6. Right of Withdrawal
6.1 Consumers have the right to withdraw from this contract within 14 days without providing any reason.
6.2 The withdrawal period is 14 days from the day you or a third party designated by you have taken possession of the goods.
6.3 To exercise your right of withdrawal, you must send a clear statement to us (e.g., via email to info@fiwiko.de).
For more details, see our Withdrawal Policy.
7. Retention of Ownership
The goods remain our property until full payment has been made.
8. Warranty
8.1 Statutory warranty rights apply.
8.2 Visible defects must be reported in writing within 14 days of receiving the goods.
9. Liability
9.1 We are fully liable for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.
9.2 For slight negligence, we are only liable for breaches of essential contractual obligations.
10. Data Protection
The processing of your personal data is carried out in accordance with our Privacy Policy, which can be viewed on our website.
11. Online Dispute Resolution (ODR) under EU Law
11.1 The European Commission provides a platform for Online Dispute Resolution (ODR), which you can access via the following link: https://ec.europa.eu/consumers/odr.
11.2 We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board. Consumers may contact the platform mentioned above to resolve disputes.
11.3 For questions or complaints regarding dispute resolution, contact us via email at info@fiwiko.de.
12. Applicable Law
12.1 The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2 For consumers, this choice of law applies only to the extent that it does not restrict mandatory legal provisions of the country in which the consumer has their habitual residence.
13. Final Provisions
13.1 If any provision of these Terms and Conditions is invalid or unenforceable, the remaining provisions remain unaffected.
13.2 The place of jurisdiction, where legally permissible, is Kassel, Germany.
14. Acknowledgment of Risks Associated with Chemical Products
14.1 The buyer confirms, prior to purchasing products containing chemicals, that they have been informed about the potential risks associated with their use.
14.2 Information about chemical hazards and instructions for safe use are provided in the product descriptions available on the website www.fiwiko.de.
14.3 The buyer agrees to use the products in accordance with the safety instructions and guidelines provided by the manufacturer.
14.4 The seller is not liable for damages resulting from improper use of chemical products or failure to adhere to the provided warnings and recommendations.
Fiwiko
Carlo-Mierendorff-Str. 40, 34132 Kassel
Email: info@fiwiko.de